FAQs

What is the turnaround time?

Once you have ordered a product and we work on a fifteen-day turnaround. This is due to offering such a high quality and sustainable product, however, if you need something sourced quicker we may be able to help so please do give us a call on t:01189421548 or m: 07732718438

What tropical hardwoods do you supply?

Currently, we can supply products in Cedar and tropical redwood, but we are looking to increase our product range once we find the right suppliers. So watch this space!

I want something different to what you offer. Can you do this for me?

There is a high chance we can. Give us a call on t:01189421548 m:07732718438 or drop us an email enquiries@thetimbermerchants.co.uk with the details and we can let you know!

What about long-term maintenance of my tropical hardwood product?

We offer oil treatment’s from Textrol Owatrol, Osmo oil to Treatex Oil. [LINK TO THESE PRODUCTS] When you spend over £1500, you will get a free tin of oil worth over £50.00!

How long do tropical timber products last versus other timber products?

Hard wood if treated correctly will last for at least 50 years. Soft wood if treated correctly will last up to 15 years. Hardwood keeps a much better appearance and should be oiled twice once it has been laid and then once every two years.

For more information, to order your timber online or get in touch with the team, please fill out the order form below or call 01183 733363, 07732718438 or email enquiries@thetimbermerchants.co.uk